All orders are shipped from Denmark.
We use GLS for domestic (Danish) shipments and UPS Express for international shipments.
GLS and UPS pick up at our warehouses on all weekdays, thus you can rest assured that your order will be shipped within 48 hours at most. Once shipped, you will receive an email with tracking details on your shipment.
Estimated transit times:
Denmark: 1 Business day
Europe: 1-2 Business day(s)
USA: 2-4 Business day(s)
Asia: 3-5 Business day(s)
Oceania: 5-7 Business day(s)
Kindly note that the listed transit times are approximate estimates. The exact delivery time is dependant on your location. Once you have received your tracking number, you will be able to see the expected delivery date on the couriers website:
(GLS: Track & Trace)
(UPS: Track & Trace)
It’s a rare occasion that our customers are dissatisfied. Should it happen, we are here to help you. We accept returns of all orders within 14 days of receipt for a full refund.
The return shipment has to be received at our warehouse within the 14-day return period. Please note that we only accept returns with the following couriers: GLS (for domestic orders) and UPS and DHL for international orders.
For the return to be valid, the product has to be in its original condition with tags attached and in original packaging.
In case you want to return your order, send us an email at: email@example.com with your order number, email address and a short message on why you want to return your purchase and we will promptly guide you on how to proceed.
We offer a two year warranty / right of complaint to all customers within EU, as a protection against faulty goods, or goods that don't look or work as advertised,
If your product does not look, work or function as advertised you are eligible - at no cost - for:
- Repair of the product
- Replacement of the product
- Partial/full refund
Please reach out to us at firstname.lastname@example.org if you would like to use your right of complaint on a purchase.